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News : Welsh Charity Contact Centre Helps Over a Million People in 10 Years
Cardiff, South East Wales, Feb 5, 2016 -- Nantgarw-based contact centre, Connect Assist, has provided helpline and digital services to more than a million people over the last decade.
The organisation, which has grown from a team of just 12 employees recruited from the local area to 135 over the last ten years, is marking its 10th anniversary this week.
It celebrated a decade of service to the third sector with a special event today at its headquarters in Nantgarw, including a reception with Edwina Hart, Welsh government minister for the economy, science and transport.
Since its launch in 2006, Connect Assist has worked with a number of key national charities on delivering digital helpline services, including the UK’s largest armed forces charity, The Royal British Legion and Action Aid.
Edwina Hart said: "Connect Assist has made an outstanding contribution to the local economy in South Wales over the last 10 years, both in providing valuable long-term employment opportunities to the surrounding community and helping charities to improve access to vital support services.
"I am pleased the Welsh Government has been able to support the on-going growth of the business and the creation of new jobs through the Wales Economic Growth Fund.
"I am delighted to have joined Connect Assist in marking this milestone in their history. The company has grown a skilled and diverse workforce who work incredibly hard to provide key helpline services to vulnerable people every day."
Chief executive Patrick Nash, said:
"Our location is extremely important to our culture and ethos as an organisation. The South Wales valleys have a unique set of economical problems affecting the people who live here and businesses who operate here.
"We have been privileged to employ an amazing team, half of whom joined after a period of unemployment. About a quarter have some form of long-term health condition and a number are former members of the armed forces. Our team is highly qualified to support people in challenging circumstances, because they have faced many of the issues they are advising others on."
Posted by Veronica Silva Cusi, news correspondent
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About Connect Assist:
Connect Assist provides dedicated helplines, digital services and helpline consultancy services to charity, third sector and public sector organisations.
Published: Monday, February 8, 2016