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News : West Bromwich Building Society Selects Unisys to Launch New Digital Financial Services for its Members

#contactcenterworld, @UnisysCorp

London, UK and Blue Bell, PA, USA, Dec. 2, 2020 -- Unisys Corporation (NYSE: UIS) announced that West Bromwich Building Society (the West Brom) has selected Unisys' omnichannel banking platform Elevate™ to support the society's digital transformation by delivering secure new digital services for its members – giving them greater choice and easier ways to manage their savings via any channel.

Under the contract signed in the third quarter of 2020, the West Brom's members will benefit from new services including a mobile app, secure self-service and a messaging portal. In addition, enhanced biometric and two-factor security make it easier for members to securely access their accounts, and new operational tools will enable the society to more quickly and efficiently design and launch new products and manage data processing.


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"This is a significant project for the West Brom, ensuring that we continue to exploit digital capabilities so that we give our members access to our products and services based on flexibility and their choice of channel," commented Jonathan Westhoff, chief executive officer, the West Brom. "By choosing Unisys as a digital transformation partner, it means we have the ability to integrate all of our products and services regardless of channel, from branch through to our new mobile services. These new innovations provide the foundation to achieve our objectives of serving our members to the best of our ability."

Recent research by McKinsey found that consumer preference for handling everyday transactions digitally is as high as about 60 to 85 percent across Western European markets, even for customers 65 years of age or older. Traditional building societies typically require their members to go in-branch for all services, but with the Elevate platform, the West Brom will be able to provide its members with more flexible banking across channels. 

Chris Rigley, vice president, Unisys Financial Services in EMEA, said, "Supporting the West Brom with the digital transformation of its operations is a great example of Unisys' ability to deliver truly differentiated services that meet the rapidly evolving expectations of customers in the market today. The West Brom's members expect to be able to manage their money anytime and anywhere, and by offering an array of services across channels without having to start a transaction over, the West Brom is able to offer a unique and personalised way to improve the customer experience."

#contactcenterworld, @UnisysCorp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Unisys:
Company LogoUnisys designs, builds, and manages mission-critical environments for businesses and governments who have no room for error. Because we have a deep understanding of high-volume, transaction-intensive, and secure computing, we can partner with our clients to deliver operational efficiencies, reduced complexity, increased productivity, and peace of mind.
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Today's Tip of the Day - Team Building

Read today's tip or listen to it on podcast.

Published: Friday, December 4, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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