News : West Corporation Divests Remaining Legacy Call Center Operations
Omaha NE, USA, Jan, 2019 -- West Corporation ("West" or the "Company"), a global provider in technology-enabled services, announced its Board of Directors has approved the divestiture of West Revenue Generation Services, LLC ("WRGS") via a dividend transaction to its shareholders, effective January 1, 2019. Going forward, WRGS will operate as an independent company from West and continue to be owned by affiliates of Apollo Global Management, LLC.
WRGS, with more than 1,200 staff, helps enterprises drive incremental sales, strengthen customer relationships and increase market share through providing numerous call center services such as inbound calls, prospective client outbound calls and management of existing customers’ end-to-end needs.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"After a thorough strategic review of the Company’s assets, West has determined that WRGS is not strategically aligned with the rest of the Company’s businesses," said John Shlonsky, President and Chief Executive Officer of West Corporation. "The divestiture of the West Revenue Generation Services business allows West to focus on its core business of providing end-to-end technology enabled communication solutions," he continued. "It will also improve our revenue and earnings growth rates and margin profile."
WRGS and West have entered a service agreement requiring West to continue providing shared services to WRGS. WRGS operations are currently continuing normally without any immediate changes. Historically reported as part of the Specialized Agent Services segment, WRGS will no longer be reported within West’s financials.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Peaks
More Editorial From West Corporation
About West Corporation:
West Corporation is a provider of outsourced communication solutions. The company helps its clients communicate effectively, maximize the value of their customer relationships and drive greater revenue from each transaction. West’’s integrated suite of customized solutions includes customer acquisition, customer care and retention services, interactive voice response services, and conferencing and accounts receivable management services.
Published: Monday, January 7, 2019
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Amazon Web Services|
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these ser...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...