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News : West Positioned as a Gartner Magic Quadrant Leader
Omaha, Neb., Feb 10, 2014 -- West, a provider of technology-driven communication services, announces that Gartner, Inc. has positioned the company in the Leaders Quadrant of its 2013 Magic Quadrant for Customer Management Contact Center Business Process Outsourcing Services.
West offers a complete Business Process Outsourcing offering comprised of over 18,000 agents from 41 centers globally and an additional 7,200 home-based agents. The Company has both exceptional experience in deploying and managing agent solutions, and the ability to provide superior long-term support to its clients.
"We believe this recognition from Gartner confirms the value that both mid-market and large scale enterprise clients are finding in our broad portfolio of applications and services. West has a proven track record of deploying world class agent solutions and outstanding support in this market," said Steve Stangl, President West Communication Services. "We deliver the industry's best solutions that assist our clients in improving the performance of their business."
West delivers cloud infrastructure - interconnected with agent solutions and proprietary and partner collaboration and messaging tools - to create the most valuable and powerful communications solutions.
According to Gartner, "Leaders demonstrate market-defining vision and the ability to execute against that vision through CM contact center BPO services, a superior market share (among the top 10 providers in regions where they compete), and solid references for CM contact center BPO services worldwide, including a cross section of vertical industries. Leaders also have superior investments in innovative CM contact center BPO service offerings, business/pricing models and service delivery models. They have a superior understanding of client needs and of current market conditions and they are actively building competencies to sustain their leadership position in the CM contact center BPO market across multiple regions."
Posted by Veronica Silva Cusi, news correspondent
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About West Corporation:
West Corporation is a provider of outsourced communication solutions. The company helps its clients communicate effectively, maximize the value of their customer relationships and drive greater revenue from each transaction. West’’s integrated suite of customized solutions includes customer acquisition, customer care and retention services, interactive voice response services, and conferencing and accounts receivable management services.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Friday, February 14, 2014