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News : West Yorkshire Police Jobs Available Now as Force Recruits 999 Call Handlers

#contactcenterworld, @westyorkspolice

West Yorkshire, UK, Aug 17, 2021 -- If you think you're up to the challenge of handling 999 calls, then West Yorkshire Police could have the perfect job for you.

With jobs going in Wakefield and Bradford, the force are looking for new people to respond to both emergency and non-emergency calls.

The job will be varied and require the person successful to be calm, understanding and cool under pressure. The calls will concern anything from a burglaries to assaults.

The force are also offering apprenticeships in Emergency Service Contact Handling.

There are vacancies for full-time staff happy to work a 24/7 shift pattern, as well as those looking for part-time hours, job sharing or needing flexible working arrangements.

West Yorkshire Police said: "Many people may only use our services once in their lifetime; others might regularly need our assistance.

"Collectively, our ambition is to provide the highest possible quality of service to them all, so that we can protect and reassure the vulnerable, tackle crime and disorder and bring offenders to justice.

"You will have a critical role to play in making sure that the communities of West Yorkshire have confidence in their police service and that they are satisfied with the actions we take.

"This is not just about working in a call-centre; this is about exceptional public service and teamwork to ensure the best possible outcomes for people who need our help."

Potential candidates must have experience of computer packages such as Microsoft Office as well as being open to complete IT courses required for the role.

Applicants must have a minimum typing speed of 28 words per minute and a good command of English, both verbal and written.

They should be good team players and previous experience of working in a call-centre environment would be useful.

For those wanting to follow the apprenticeship route, they must already have pass grades in both English Language and Mathematics at GCSE or equivalent level.

If the applicant does not have these grades, they must complete the Functional Skills qualification to level 2 standard during the training programme. More information on this can be found here - training will last around 13-14 months.

The opening salary is set at £19,452 - £20,706, plus 20 per cent shift allowance and 13.45 per cent weekend enhancement, as applicable.

However, there is opportunity to climb the ladder to earn more.

Assessments will then be held from September 1, and interviews are expected to be held from September 13, both at Force Headquarters in Wakefield city centre.

#contactcenterworld, @westyorkspolice

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.leeds-live.co.uk


About West Yorkshire Police:
Company LogoWest Yorkshire Police is the territorial police force responsible for policing West Yorkshire in England. It is the fourth largest force in England and Wales by number of officers, with 5671 officers.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, August 19, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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