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News : Westcon Joins Forces with RingCentral to Deliver Cloud Communications Solution

#contactcenterworld

London, England & Belmont, CA, USA, July 24, 2019 -- RingCentral UK Ltd., a provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc. (NYSE: RNG), and Westcon, a value-added technology distributor, announced they will bring a new generation of cloud communications solutions to channel partners.

With Westcon acting as a master agent for RingCentral initially in the UK and Ireland, it is anticipated that Westcon will draw on its EMEA footprint to extend RingCentral’s reach across multiple markets in Europe.

"Demand for enterprise-grade cloud communications solutions grows daily, and we are continually investing in market-leading technologies that help our partners to build out cloud-based aspects of their portfolio," said Rene Klein, senior vice president, Westcon Europe.

"That is why we’ve made the strategic decision to make RingCentral our lead partner in our launch of a new master agency model for Europe. We’re excited to be pioneering this new approach as a significant addition to our existing channel partner model."

Antony Byford, managing director, Westcon UK&I said, "RingCentral is an industry-leading vendor at the sweet spot of the UCaaS opportunity. It represents a highly compelling proposition for partners wanting to build their cloud-based business."

"RingCentral’s portfolio is attractive to new resellers across many industries, with a market potential that extends beyond traditional UC players. We believe Westcon has the reach, relationships, and drive to help accelerate RingCentral’s business growth here in the UK and Ireland."

"Master agents like Westcon are instrumental in arming their partners with the best solutions on the market so they can help their customers make the best possible choice for their business," said Zane Long, SVP of global channel sales, RingCentral. "We’re thrilled to be their lead partner as we work together to enable their channel community with the leading solution in UCaaS."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About RingCentral UK Ltd:
Company LogoRingCentral Engage is an all in one tool that empowers you to receive, process, and respond to messages from all digital channels (social networks, live-chat, mobile, emails, communities, Chatbots, Whatsapp, Apple Business Chat … and to monitor results and customer satisfaction in real time. We have clients in 64 different countries: Orange, AXA, Ooredoo, Zain, Telenor, BNP Paribas, Bouygues Telecom, Total, Deutsche Bahn, Total, Allianz, Canal+, Crédit Agricole, Engie, PMU, Direct Energie, McDonalds, Carrefour, Banglalink, Iflix, Veon, Wataniya, Sephora , Videotron, BMW, Land Rover, Renault, Unicredit, Tigo (Milicom) ... Global partners: Orange Business Services, Capgemini, Arvato, Teleperformance, Comdata, Webhelp, Acticall/Sitel
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About Westcon Comstor:
Company LogoWestcon Group, Inc. is a value added distributor of category-leading unified communications, network infrastructure, data center, and security solutions with a global network of specialty resellers. Westcon's teams create unique programs and provide exceptional support to accelerate the business of its global partners. Strong relationships at every level of the Westcon Group organization enable partners to receive support tailored to their needs.
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Today's Tip of the Day - Where Is The Problem?

Read today's tip or listen to it on podcast.

Published: Friday, July 26, 2019

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2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

4.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

5.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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