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News : Westcon to Offer Cloud Communications and Contact-centre Solutions via New Partnership with 8x8

#contactcenterworld, @8x8

Cirencester, UK, April 7, 2021 -- We have announced the launch of a distribution agreement with 8×8, a provider in integrated cloud communications and contact centre solutions.

The partnership – which becomes effective initially in the UK and Ireland this month – will allow 8×8 to expand its global footprint, while also providing our partners with a UCaaS and CCaaS public cloud solution via a wholesale model.

John DeLozier, Senior Vice President & Global Channel Chief at 8×8, says: "Westcon has an exemplary global track record delivering maximum value and success for its partners. We see great value partnering with the leading technology distributor as it is strategic to our channel-first efforts in the UK and Europe."

He continues: "As organisations shift to distributed workforces and an operate-from-anywhere model, the need for an integrated cloud communications and contact centre platform for enhanced employee and customer engagement is increasingly in demand. 8×8’s best-in-suite solutions combined with Westcon’s breadth of service and experience in key markets present an attractive value proposition to drive growth across the region."

Rene Klein, Senior Vice President, Westcon Europe comments: "We are delighted to have been appointed by 8×8 as a strategic partner in driving the growth of the company’s channel business in the UK and Ireland. 8×8’s excellent product offering will no doubt drive impressive results with our partner community. Our track record in collaboration and communications technologies, combined with our recent growth in cloud and managed services providers puts us in a unique position to support 8×8’s business goals."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://news.westconcomstor.com/


About Westcon Comstor:
Company LogoWestcon Group, Inc. is a value added distributor of category-leading unified communications, network infrastructure, data center, and security solutions with a global network of specialty resellers. Westcon's teams create unique programs and provide exceptional support to accelerate the business of its global partners. Strong relationships at every level of the Westcon Group organization enable partners to receive support tailored to their needs.
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About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Where Is The Problem?

Read today's tip or listen to it on podcast.

Published: Thursday, April 8, 2021

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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