News : Westminster Kingsway College Selects Sunrise Service Desk Management Software
Chessington, 2 June 2015 -- UK-headquartered Service Management company, Sunrise Software has announced that Westminster Kingsway College has selected Sunrise IT Service Management (ITSM) to support staff and students using desktops, laptops, tablets and printers on its network. The Information Learning Technology department selected Sunrise’s Service Desk management software to enable it to move to a more customer-focused support environment based on ITIL processes. Sunrise’s Self-Service facility, which is easy and straight-forward to use, will enable teachers and business support staff to log their own calls, saving time and ensure they receive a more visible service. The Service Desk intends to use call data on which to base Service Level Agreements, enabling it to monitor and measure improvements in service.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"We liked the look and feel of Sunrise ITSM - the Self-Service has a consumer look and feel and is easier to use for our end users," said Drew Keavey, Head of Information Learning Technology at Westminster Kingsway College. "It is a high priority for us that any technology issues affecting staff and students are resolved quickly."
Today's Tip of the Day - Systems Testing
More Editorial From Sunrise Software
About Sunrise Software:
Sunrise was founded in 1994 and is an independent provider of Service Management solutions for internal and external facing IT service operations. In 2003 they launched Sostenuto, a process driven, entirely browser based solution. Their customer base includes blue chip and public sector organisations.
About Westminster Kingsway College:
Westminster Kingsway College is a further education college in central London with centres in King's Cross and Regent's Park in the Camden, together with Victoria and Soho centres in Westminster.
Published: Tuesday, June 2, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...