News : Westminster Kingsway College Selects Sunrise Service Desk Management Software
Chessington, 2 June 2015 -- UK-headquartered Service Management company, Sunrise Software has announced that Westminster Kingsway College has selected Sunrise IT Service Management (ITSM) to support staff and students using desktops, laptops, tablets and printers on its network. The Information Learning Technology department selected Sunrise’s Service Desk management software to enable it to move to a more customer-focused support environment based on ITIL processes. Sunrise’s Self-Service facility, which is easy and straight-forward to use, will enable teachers and business support staff to log their own calls, saving time and ensure they receive a more visible service. The Service Desk intends to use call data on which to base Service Level Agreements, enabling it to monitor and measure improvements in service.
"We liked the look and feel of Sunrise ITSM - the Self-Service has a consumer look and feel and is easier to use for our end users," said Drew Keavey, Head of Information Learning Technology at Westminster Kingsway College. "It is a high priority for us that any technology issues affecting staff and students are resolved quickly."
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About Sunrise Software:
Sunrise was founded in 1994 and is an independent provider of Service Management solutions for internal and external facing IT service operations. In 2003 they launched Sostenuto, a process driven, entirely browser based solution. Their customer base includes blue chip and public sector organisations.
About Westminster Kingsway College:
Westminster Kingsway College is a further education college in central London with centres in King's Cross and Regent's Park in the Camden, together with Victoria and Soho centres in Westminster.
Published: Tuesday, June 2, 2015
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