Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 6 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : Westpac Sends Digital Customer Service Hub Live

#contactcenterworld, @Westpac

Sydney, Australia, Nov 6, 2017 -- Westpac has processed its first live home loans through its new technology platform, the Customer Service Hub, with the bank saying the initiative aimed at speeding up and simplifying the home loan process as its largest transformation program to date.

In a statement, Westpac's chief executive of Consumer Bank George Frazis said the process to send and receive all customer loan documents currently takes 12 days, using the hub, finalising a home loan will happen digitally in less than a day.

"This is at the heart of Customer Service Hub -- a frictionless, faster home loan experience that guides and supports the customer through the key moments of buying a home, no matter how they choose to engage with the bank," he said.

"From accepting a home loan online, to personalising the terms and conditions to the customers' loan requirements, and tracking the home loan application anywhere, anytime -- these are just some features of the Customer Service Hub that will enable a customer to know what is happening at every step of their home buying journey."

In re-engineering the home loan process, Westpac hopes to digitise the end-to-end home loan origination process by 2020.

Ring2 Dashboards & Wallboards Free Trial

Although building out tech from within, Westpac said it is actively responding to digital threats and opportunities through other areas in a bid to encourage digital innovation "inside, adjacent, and outside" the group.

"In this way Westpac can both learn directly, and gain access to emerging fintech developments," the bank told shareholders.

Customers of Westpac, as well as St George, BankSA, and Bank of Melbourne, are now able to log into internet banking on their new iPhone X using Apple's Face ID facial recognition function.

In a blog post made early Saturday morning, Travis Tyler, GM of Consumer Digital at Westpac, revealed the bank is planning to update its apps to support facial recognition for Android in the future, should the functionality become available.

"The uptake of fingerprint log in for supported devices has only continued to grow, particularly among millennials, as the technology becomes more readily available," Tyler wrote. "Now it's the next evolution of biometrics in banking, where customer interactions are less about what they can remember and more about who they are. It's only likely to further grow as data is opened up.

"The next phase will involve how your digital footprint is becoming your digital DNA, with you everywhere you go and helping keep your data and money safe."

#contactcenteworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.zdnet.com


About Westpac Banking Corporation:
Company LogoWestpac, is a multinational Financial services company and became the largest bank in Australia (by market capitalisation) after it took over St George, and the second-largest bank in New Zealand.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Tuesday, November 7, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

4.) 
Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
PH: +441279 5555 80
 

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =