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News : Westpac Announces Cardless ATMs
April 30, 2014 -- Westpac is announcing its cardless ATM system, to be launched this July.
The announcement means that from July Westpac customers at any Westpac ATM will be able to use a six-digit cash code to make up to three withdrawals a day, even if they don't have their card on them.
Customers will have to ring Westpac's call centre in order to obtain the code however, while Commonwealth Bank customers, as we reported this morning, can obtain those within the CommBank app.
Westpac's Head of Everyday Banking Andy Kerr said the announcement was a response to a need for customers to have around the clock access to their money, and that the codes will be available through Westpac's own app shortly after the launch.
"It really started from the customer insight that customers expect access to their money 24/7, even when things go wrong," Kerr said.
"Initially the first phase is via the call centre, so someone can call the call centre 24/7, and they can get the cash code via the phone or SMS, and a couple of months later we'll be rolling the functionality out via a mobile phone app.
Asked why a phone call was necessary initially rather than just using the app, Kerr explained, "Our call centre's equipped to deal with lost cards, so it's the first place you go when you've lost your card, so it was a logical extension of that service for us, and it's probably one of the main scenarios we'd see the cardless ATM system being used initally."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - The Human Factor
More Editorial From Westpac Banking Corporation
About Westpac Banking Corporation:
Westpac, is a multinational Financial services company and became the largest bank in Australia (by market capitalisation) after it took over St George, and the second-largest bank in New Zealand.
Published: Friday, May 2, 2014