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News : Westpac Signs Five-year Deal with Optus
May 9, 2014 -- Westpac announces that it had signed a new five-year deal with Optus to provide its domestic mobile network and managed services.
According to Optus, the deal will also see the SingTel subsidiary deliver the bank’s international services and contact centre transformation.
The new agreement comes only a day after Telstra announced it had also entered into a five-year deal with Westpac to provide Australia's bank with its domestic data network, primary internet access, outbound voice and Pacific Bank telecommunications services.
The announcement comes as Westpac moves to expand and strengthen its Asia-Pacific presence. As part of the deal, Optus will service the bank's sites across Asia as well as its offices in New Zealand, USA and the UK.
"We’re extremely pleased to extend our deep relationship with Westpac and St George," said Optus Business’ managing director, John Paitaridis. "It's exciting to have our capabilities in Australia and the Asia-Pacific region recognised, and we're looking forward to partnering with Westpac to expand its international reach while delivering world-class mobility, customer service and contact centre transformation."
Optus had supplied telecommunications services to St George for 12 years prior to its acquisition by Westpac and the deal renews many of the services that the telco has already been providing for the bank, including mobiles, ATM network, payments infrastructure and SMS gateways.
The deal will see Optus continue to provide service management to mobile devices across Westpac's domestic fleet.
According to Optus, Westpac chose it to partner with in a bid to transform its contact centre environment.
"Westpac will take advantage of best-of-breed technology across all of its contact centres, enabling it to have the necessary agility to respond to changing customer expectations, including social and mobile customer interactions," Optus said in a statement.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Optus
SingTel Optus Pty Limited is the second largest telecommunications company in Australia, and is a wholly owned subsidiary of Singapore Telecommunications. The company primarily trades under the Optus brand, while maintaining several wholly owned subsidiary brands, such as Virgin Mobile Australia and Boost Mobile in the mobile telephony market, Uecomm in the network services market and Alphawest in the ICT services sector.
About Westpac Banking Corporation:
Westpac, is a multinational Financial services company and became the largest bank in Australia (by market capitalisation) after it took over St George, and the second-largest bank in New Zealand.
Published: Monday, May 12, 2014