News : Westpac to Cut Hundreds of Call Centre Jobs
Oct 1, 2014 -- Banking provider Westpac is preparing to shed more than 200 jobs by closing call centres in Queensland and Western Australia.
The Finance Sector Union (FSU) says 231 jobs may be lost after the bank revealed a proposal to close its Gateway call centre in Queensland and West Coast centre in WA in March 2015.? ?The union says 159 jobs would go in Queensland and 72 in WA.
Westpac says the closures are largely due to expiring leases, and it is shifting these services to larger call centres with longer leases in New South Wales, Victoria, South Australia and Tasmania.
The bank will be investing in these centres and growing them, however it has not put a figure on how many new staff may be taken on and acknowledges that there will be some net loss of jobs.? Westpac will seek to minimise job losses by offering redeployment opportunities for affected staff where possible, both to the interstate centres and also within the bank's branch network.
"No jobs are being outsourced or offshored as a result of our decision," the bank said in a statement.? ?However, the FSU's national secretary Fiona Jordan is calling on the bank to guarantee redeployment for all staff who want to stay on.
"Westpac must do the right thing and guarantee ongoing employment with the bank for all those affected, if they wish to stay."?
Posted by Veronica Silva Cusi, news correspondent ?
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About Westpac Banking Corporation:
Westpac, is a multinational Financial services company and became the largest bank in Australia (by market capitalisation) after it took over St George, and the second-largest bank in New Zealand.
Published: Thursday, October 2, 2014
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