Dallas, TX, USA, Oct, 2018 -- Workforce Management Software Group (WFMSG) announced that it has released a new version of Community to support the company’s annual growth. Community 4.3 addresses four key areas including:
New architectural enhancements
Expanded data collection and cloud integrations
Enhanced forecasting and scheduling tools
Additional employee engagement capabilities
"As we continue to accelerate our revenue growth, this release gives our clients access to the latest technology advantages and enhances the user experience while reinforcing Community’s reputation for WFM innovation," said Todd Cotharin, Principal responsible for Operations. "In the past six months, we have grown to be one of the industry leaders in cloud deployments."
Dick Bucci, Principal of market research and consulting firm Pelorus Associates, said, "In our most recent report, 2018 World Workforce Management Systems Market, we chronicle the rapid adoption of the cloud model for the workforce management acquisitions. In 2017 the cloud accounted for 56% of new purchases. WFMSG’s timely launch of Community 4.3 with Security Assertion Markup Language technology strengthens Community’s ability to support the cloud model. Other enhancements such as improved forecasting and scheduling continue to demonstrate that WFMSG is one of the most agile and innovative players in the contact center workforce management space."
Community 4.3 will be available to new and existing customers on November 1st, 2018.
Posted by Veronica Silva Cusi, news correspondent
The Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern, cloud-based design of Community, now available in two performance versions, and our steps-to-success deployment and services models.
Published: Monday, October 29, 2018
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|2.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...