Dallas, TX, USA, March 24, 2017 -- Workforce Management Software Group (WFMSG) announced the newest release of Community WFM, a software application that provides contact centers a new approach to optimize and quickly exercise complex workforce staffing plans.
According to Dick Bucci, Founder and Chief Analyst at Pelorus Associates, "Since its inception the Community solution has excelled in making workforce management easy and even fun. This latest generation continues to simplify scheduling and forecasting in highly dynamic contact center environments and adds even more value by automating response strategies and, through its open design, substantially reducing the time and cost of integrating with related enterprise applications such as human resources and payroll."
Also new in Community WFM 4.2 are flexible data export capabilities that seamlessly extract rich data from the system to be integrated with other 3rd party systems such as time clocks and payroll interfaces. Data Targets move the ability to integrate from IT to your WFM analysts.
"Community WFM is a revolution in workforce management that supports the modern, multi-channel mobile world of today," said Daryl Gonos, CEO, WFMSG. "Community’s unique features have established a new standard for enterprise workforce management applications by automating the WFM process itself."
Posted by Veronica Silva Cusi, news correspondent
About WorkForce Management Software Group, Inc:
The Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern, cloud-based design of Community, now available in two performance versions, and our steps-to-success deployment and services models.
Published: Tuesday, March 28, 2017
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