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News : WFMSG Announces New Release of Community Workforce Management Software

#contactcenterworld, @wfmsg

Dallas, TX, USA, March 24, 2017 -- Workforce Management Software Group (WFMSG) announced the newest release of Community WFM, a software application that provides contact centers a new  approach to optimize and quickly exercise complex workforce staffing plans.

According to Dick Bucci, Founder and Chief Analyst at Pelorus Associates, "Since its inception the Community solution has excelled in making workforce management easy and even fun. This latest generation continues to simplify scheduling and forecasting in highly dynamic contact center environments and adds even more value by automating response strategies and, through its open design, substantially reducing the time and cost of integrating with related enterprise applications such as human resources and payroll."

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Also new in Community WFM 4.2 are flexible data export capabilities that seamlessly extract rich data from the system to be integrated with other 3rd party systems such as time clocks and payroll interfaces. Data Targets move the ability to integrate from IT to your WFM analysts.

"Community WFM is a revolution in workforce management that supports the modern, multi-channel mobile world of today," said Daryl Gonos, CEO, WFMSG. "Community’s unique features have established a new standard for enterprise workforce management applications by automating the WFM process itself."

#contactcenterworld, @wfmsg

Posted by Veronica Silva Cusi, news correspondent
Source: WFMSG


About WorkForce Management Software Group, Inc:
Company LogoThe Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern, cloud-based design of Community, now available in two performance versions, and our steps-to-success deployment and services models.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Tuesday, March 28, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 

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