News : WFMSG Announces Partnership with OnviSource
Plano, TX, USA, Sept 23, 2016 -- The WorkForce Management Software Group, Inc., (WFMSG) a provider of workforce management solutions and services, and OnviSource, a provider of workforce optimization and customer experience management (CXM) solutions, recently announced a new partnership that integrates their Community workforce management with OnviSource’s Persona front and back office workforce management (WFM) solution.
"WFMSG is very pleased that OnviSource has selected our Community workforce management as their solution of choice for their existing and future clients. We expect the powerful combination of OnviSource technologies and services, now enhanced by the Community platform, will accelerate success for both organizations through offering the next generation WFM," said Daryl A. Gonos, CEO and Co-founder of WFMSG.
"Similar to all of our Next-Gen solutions that are offered to transform today’s enterprises to their next generation of performance, we have been searching for a WFM product that, when integrated with our solutions, can cost effectively address the needs of the next generation management of workforce," said Ray Naeini, Chairman and CEO of OnviSource. "We are pleased to announce our new partnership with WFMSG in fulfilling our unique objective in offering affordable workforce management solutions, with the capabilities required to meet the needs of today’s complex management of employee schedules, payroll expenses and customer satisfaction."
Posted by Veronica Silva Cusi, news correspondent
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OnviSource enables companies to cost-effectively optimize, automate, and unify their customer interactions, business transactions and processes for their contact centers, back offices, and IT organizations through software products, cloud services or outsourcing solutions. Founded in 2004, the company has a well-established customer base with over 1,100 installations in a broad range of industries, has experienced consistent growth and profitability.
Published: Tuesday, September 27, 2016