News : WFMSG Joins ShoreTel’s TechConnect Marketplace
Dallas, TX, USA, Aug, 2017-- Workforce Management Software Group (WFMSG) announced that its Community workforce management system has completed interoperability certification via the ShoreTel TechConnect program and that the product is available in the ShoreTel TechConnect Marketplace. ShoreTel Connect Contact Center, like Community WFM, can be deployed based on the customer’s preference of Connect CLOUD, ONSITE, and HYBRID.
WFMSG has enabled a deep integration to ShoreTel Contact Center, capturing real-time events from Contact Center making schedule adherence a standard feature for ShoreTel customers. In addition, Community can import Contact Center’s agent information, queues, and historical data so that customers can accurately forecast and build schedules from the beginning without having to wait for data to accumulate.
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"ShoreTel and WFMSG enjoy success in the same target market and we share many common clients already," said Daryl Gonos, principal responsible for sales and marketing at WFMSG. "Joining the TechConnect program ensures these customers now have access to a fully integrated workforce management solution."
"We are pleased to welcome WFMSG to the TechConnect Program," said Mark Roberts, chief marketing officer for ShoreTel. "TechConnect provides an ecosystem of tightly integrated solutions that extend the value of ShoreTel solutions and WFMSG’s certified solution will continue to streamline workflows for our mutual customers."
#contactcenterworld, @wfmsg, @Mitel
Posted by Veronica Silva Cusi, news correspondent
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Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Published: Wednesday, August 9, 2017
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