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News : WFMSG Partners with MNET

#contactcenterworld, @wfmsg

Dallas, TX, USA, Nov, 2019 -- Workforce Management Software Group (WFMSG) announced a reseller partnership agreement with MNET, a consultancy and service provider for contact center solutions. WFMSG is a provider in unified, cloud-based workforce management solutions with its Community WFM software. MNET is a provider of advisory, technology implementation, and support services for companies that rely on contact center services.

The recent release of Community WFM r.4.4 now offers two performance levels to fit any size contact center: Community Essentials, for automated core functionality with a seamless migration path as a business grows, and Community Enterprise, for advanced and multi-site applications.

The MNET team uses and applies their understanding of contact center operations and technology platforms to the singular goal of improving agent performance and the customer experience. The addition of Community WFM to this mix will further enhance MNET's ability to meet their customers' high expectations.

"We are excited to have MNET as part of the Community WFM family," said Daryl A. Gonos, Co-founder and CEO at WFMSG. "MNET's contact center operational expertise coupled with our Community WFM platform result in an elevated value proposition for contact centers seeking to enhance the customer experience, control cost and empower their agents. The partnership and Community's rapid, cloud-based, deployment capability will accelerate adoption and the realization of Community's core benefits. It is an ideal fit and we anticipate that the market will quickly respond to this complete workforce management services and technology package."

"We look forward to partnering with WFMSG and leveraging the Community WFM platform for our clients. WFM software is a natural extension to our product portfolio and service offering. We pride ourselves on providing our clients with the best and most powerful functionality available in the marketplace, and Community, offering a truly industry leading WFM solution, fills that contact center need precisely. It is evident to our people that Community was built by a team of WFM practitioners who understand the business end of managing a complex set of workforce variables. The functionality, ease of use, and flexibility their solutions afford are most innovative and much needed by the clients we serve. We are excited to introduce Community WFM to our clients," said Kate Madsen, MNET Managing Partner.

#contactcenterworld, @wfmsg

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About CommunityWFM:
Company LogoThe Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern, cloud-based design of Community, now available in two performance versions, and our steps-to-success deployment and services models.
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Today's Tip of the Day - Total Solution

Read today's tip or listen to it on podcast.

Published: Monday, November 18, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Computer Telephony Integration

 
1.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.
PH: 18003904866

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672

8.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 

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