Dallas, TX, USA, Nov, 2019 -- Workforce Management Software Group (WFMSG) announced a reseller partnership agreement with MNET, a consultancy and service provider for contact center solutions. WFMSG is a provider in unified, cloud-based workforce management solutions with its Community WFM software. MNET is a provider of advisory, technology implementation, and support services for companies that rely on contact center services.
The recent release of Community WFM r.4.4 now offers two performance levels to fit any size contact center: Community Essentials, for automated core functionality with a seamless migration path as a business grows, and Community Enterprise, for advanced and multi-site applications.
The MNET team uses and applies their understanding of contact center operations and technology platforms to the singular goal of improving agent performance and the customer experience. The addition of Community WFM to this mix will further enhance MNET's ability to meet their customers' high expectations.
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"We are excited to have MNET as part of the Community WFM family," said Daryl A. Gonos, Co-founder and CEO at WFMSG. "MNET's contact center operational expertise coupled with our Community WFM platform result in an elevated value proposition for contact centers seeking to enhance the customer experience, control cost and empower their agents. The partnership and Community's rapid, cloud-based, deployment capability will accelerate adoption and the realization of Community's core benefits. It is an ideal fit and we anticipate that the market will quickly respond to this complete workforce management services and technology package."
"We look forward to partnering with WFMSG and leveraging the Community WFM platform for our clients. WFM software is a natural extension to our product portfolio and service offering. We pride ourselves on providing our clients with the best and most powerful functionality available in the marketplace, and Community, offering a truly industry leading WFM solution, fills that contact center need precisely. It is evident to our people that Community was built by a team of WFM practitioners who understand the business end of managing a complex set of workforce variables. The functionality, ease of use, and flexibility their solutions afford are most innovative and much needed by the clients we serve. We are excited to introduce Community WFM to our clients," said Kate Madsen, MNET Managing Partner.
Posted by Veronica Silva Cusi, news correspondent
The Workforce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise was distilled into the modern, cloud-based design of Community, now available in two performance versions, and our steps-to-success deployment and services models.
Published: Monday, November 18, 2019
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