Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties



Upcoming Events






News : What Home Affairs’ Hi-Tech Solutions Will Mean for Tourists


Cape Town, South Africa, Oct 21, 2016 -- Travel agents say that although Home Affairs' new hi-tech departmental contact centre is a step in the right direction, it's simply "not enough".

Home Affairs recently launched a new departmental contact centre that will bring immediate resolutions to customers' queries. Travellers who have applied for an unabridged birth certificate can track the progress of their application by quoting their ID number to the operator at the centre, who will be able to see exactly what is delaying the application and when it will be ready.

"Sure, this is a positive development, but I'm not sure how effective it will be for travellers as the process remains the same," says Mark Buck, MD United Europe. "It's like going to a restaurant and knowing you have to wait 20 minutes for your pizza, but now you can get an update from the waiter every five minutes about how long it's still going to take."

Ring2 Dashboards & Wallboards Free Trial

"These new developments are simply a distraction from the real issue, which is why are the requirements to produce a UBC even in place?" adds Otto De Vries, CEO of the Association for South African Travel Agents (ASATA).

Says De Vries: "Our position remains unchanged and the expectation is to see the removal of the requirements, as it is not standard practice and can't be proven to deal with the issue of child trafficking."

Theresa Szejwallo, MD Travel Corporation and Trafalgar South Africa, agrees and says that making the process easier and simpler is a small advantage for the South African traveller. However, like De Vries, Szejwallo explains that the truth is that the requirements for unabridged birth certificates remains an important deterrent for travellers to and from South Africa.

"I have travelled extensively over the past few months, and I was at the airport in Cape Town a couple of weeks ago when I personally witnessed a family - a mother and a daughter - being turned away due to not having the correct documentation," says Szejwallo.

She explains that for families travelling from South Africa to Europe for example, the unabridged birth certificate is yet another piece of documentation over and above the visas required.

Says Szejwallo: "I believe there has to be an easier way to protect our children. By putting this process in place, without a doubt, travel has been severely negatively impacted."


Posted by Veronica Silva Cusi, news correspondent

About Department of Home Affairs South Africa:
Company LogoNational Department Of Home Affairs
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Monday, October 24, 2016

Printer Friendly Version Printer friendly version

2020 Buyers Guide Call Routing Optimization

Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =