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News : What’s Bugging Ilonggo Teeners?

#contactcenterworld

Iloilo, Philippines, May 29, 2018 -- Concerns on romantic relationships, HIV and AIDS (Human Immunodeficiency Virus-Acquired Immunodeficiency Syndrome), and relationship with peers are the major issues that affect the young people in Western Visayas.

These were based on data generated by the Department of Health (DOH)-6 through its initiative dubbed as AH (Adolescent Health) Connect.

In the Regional Health Promotions Network Meeting held recently, DOH-6 Health Education and Promotions Officer (HEPO)-I Marya Zecilia Lopez said majority of the calls and messages they have received through the AH Connect platform focused on issues regarding romantic love, HIV and AIDS and peer relationships as encountered by young people in the region.

"Majority of the clients were females and belonged to the age group 15 to 19 years old," she said.

She said that the other issues besetting the region’s youth included early sexual activity, parent-child relationship, puberty, mental health, teenage pregnancy, school-related issues, among others.

AH Connect is an innovative grassroots call center and social networking that was designed around the interests and needs of young people in Western Visayas.

Lopez said that this platform aims to provide education, counseling and advocacy activities where young people can develop mentally, physically, emotionally, and spiritually in an adolescent way.

"The vision of AH Connect is to connect young people to health facilities and increase the utilization of health services," she said.

AH Connect can be accessed 24/7 through 0998-5324047 (Smart), 0917-7759256 (Globe), 0925-5469919 (Sun) and 1-800-10-320-TEEN as a toll-free helpline. The program is also available on Facebook.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://thedailyguardian.net

Today's Tip of the Day - Technology

Read today's tip or listen to it on podcast.

Related Editorial

Published: Wednesday, May 30, 2018

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2021 Buyers Guide
Get Listed
Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.
2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246
4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999
6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918
7.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 

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