News : Wheeler Will Direct United Way's Contact Center
Bowling Green, KY, USA, Jan 28, 2016 -- United Way of Southern Kentucky plans to launch a 2-1-1 Contact Center under the direction of new employee Norman Wheeler, formally an intake director for Kentucky Legal Aid.
The center is expected to open around August and will be at the United Way office at 1110 College St. with two staff members, including Wheeler and an intake call specialist. It will be open to receive calls from 8 a.m. to 5 p.m., according to a news release.
The center, which will be accessible to all 10 counties in the Barren River region, is designed to provide quick and easy access to information about health and human services.
Wheeler was a key part in establishing a telephone call center, which is now the Centralized Intake Department at Kentucky Legal Aid, that provided legal advice and referrals, according to the release.
"The direction he provided in the development, implementation and day-to-day management of Kentucky Legal Aid’s intake center made him the ideal candidate for this position. Our 2-1-1 Contact Center is fortunate to have a director with his background and we are thrilled to have him joining our team," United Way interim CEO Debbie Hills said in therelease.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, January 29, 2016