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News : Whirlpool Bucks Trends With New Aussie Call Centre

#contactcenterworld, @whirlpoolcorp

Melbourne, Victoria, Australia, Sept, 2018 -- Whitegoods and appliances manufacturer, Whirlpool, has defied industry trends, by retreating from Manilla and bringing its customer service call centre back to Australia.

New call centre staff claim to be "fully trained" in all Whirlpool appliances, and will be situated near a local showroom to better assist with product queries.

It comes as Whirlpool continues to ramp up its Australian operations, including new infrastructure and process investments.

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As previously reported, the brand has recently snared a place on Winning owned e-store Appliances Online.

Whirlpool’s call centre is now live and fully operational, located inside customer management centre, OneChat, in Victoria.

Previously based in Manila as part of Whirlpool’s regional call centre, the move claims to increase response times and improve customer service.

Whirlpool Oceania GM Marketing, Liam Bryers, claims the transition demonstrates its focus on the Australian market.

"A customer’s experience extends long after the purchase has been made, so to build brand loyalty locally, we are also focused on how we service customers post-purchase as a critical indicator."

Asia Pacific VP OneChat, Graeme Sala, asserts Whirlpool’s desire to have Australian consumers interact with knowledgeable local staff was paramount.

#contactcenterworld, @whirlpoolcorp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.channelnews.com.au


About Whirlpool Corporation:
Company LogoWhirlpool Corporation (NYSE: WHR) is a major appliance manufacturer, with approximately $21 billion in annual sales, 93,000 employees and 70 manufacturing and technology research centers in 2016. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world.
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Today's Tip of the Day - Motivating Agents With No Money!

Read today's tip or listen to it on podcast.

Published: Monday, September 17, 2018

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2020 Buyers Guide Payment Services

 
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CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
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