Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Whitepages PRO Joins Twilio Partner Program
Seattle, WA and San Francisco, CA, August 19, 2014 -- Whitepages, a provider of contact information for people and businesses in the U.S., announces its enterprise division, Whitepages PRO, has become a Twilio Technology Partner. When integrated with Twilio's suite of products, Whitepages PRO can help to improve call center performance through reduced call handling times and personalization, and, as a result, customer satisfaction. In addition, marketers can leverage the combination of Twilio's call-tracking capability and Whitepages' database of consumer contact information to better segment existing and prospective customers.
"Call center operators and marketers are always looking for accurate data that can help improve operations, and with Twilio, we will be able to offer more companies access to that data so they can do just that," said Kushal Shah, API Product Manager, Whitepages PRO. "We have built APIs on top of our Contact Graph to give companies the critical insight to confirm identities, which allows for better customer interactions, either through shortened call times or even personalized messaging. By integrating our data with Twilio, we will continue to help call centers improve operations and marketers enrich legitimate leads."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where Is The Problem?
About White Pages:
WhitePages is the leading provider of contact information for people and businesses in the U.S. A top 30 website, with over 30 million unique monthly users and powering over 2 billion searches on over 1,500 sites including MSN and the United States Postal Service, WhitePages offers consumers one-click access to more than 200 million adults, or over 90% of the adult population. The company''s suite of mobile products includes a top-50 mobile website and popular iPhone, Android, HP webOS and BlackBerry applications that have been downloaded more than 16 million times.
Create and scale voice, VoIP and SMS text messaging applications with a cloud platform.
Published: Wednesday, August 20, 2014