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News : Wight & Company Completes Next-gen 9-1-1 Communications Center

#contactcenterworld

Wheaton, IL, USA, Dec, 2018 -- Wight & Company has completed the design and construction of a new 9-1-1 emergency call center in Wheaton, Illinois. The DU-COMM 9-1-1 Communications Center launched operations recently, serving residents, public safety agencies and emergency personnel in municipalities across DuPage County in Chicago’s western suburbs. The new center is now the largest public safety communications center in Illinois.

The new center is the result of a concerted effort by local officials to consolidate county-wide emergency services into a single, highly sophisticated emergency communications center as part of the DuPage ACT Initiative, a reform program designed to improve efficiency, reduce duplication and encourage county-wide resource sharing. The consolidation effort involved cooperation between 22 municipalities, 11 fire protection districts and agencies serving DuPage County.

DU-COMM refers to the DuPage Public Safety Communications agency, which partnered with DuPage County and the DuPage Emergency Telephone System Board on the new call center. The new center now serves 44 police, fire and emergency services agencies in DuPage County. Dan Cronin, DuPage County Board Chairman, led the consolidation effort and oversaw the creation of the new building, which was designed and built by Wight.

"Six years ago, when I proposed that local governments could be more accountable, transparent and efficient, I never could have imagined that our ACT Initiative would inspire this state-of-the-art, sophisticated and sustainable emergency communications center," said Cronin. "I’m proud that DU-COMM found its home back here on our Wheaton government campus. Emergency service professionals can collaborate each day, under one roof and provide outstanding, cost-efficient services for our residents. All 44 partner agencies are to be congratulated for their dedication to the needs of our residents."

Wight’s involvement began with a planning and feasibility study at the start of the intergovernmental discussions. Working closely with local officials, the team identified an under-utilized site that had previously housed the DuPage Juvenile Detention Center. Wight’s architecture team developed a plan for a 34,000-square-foot complex that combined the renovation of existing space and new construction.

Wight served as construction manager on the $15.8-million project. Construction began in early 2017 and was completed on schedule in 18 months. The new facility is a hardened, highly resilient complex built to withstand extreme weather and high winds. It includes 32 dispatch consoles and has multiple levels of redundancy to ensure that emergency management services can be coordinated as effectively as possible.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.rejournals.com


Today's Tip of the Day - Share Information

Read today's tip or listen to it on podcast.

Published: Wednesday, December 26, 2018

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2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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