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News : William and Kate Visit Staff at NHS 111 Call Centre in Croydon Amid Coronavirus Pandemic

#contactcenterworld

London, UK, March 20, 2020 -- Prince William and Kate visited staff working incredibly hard to man the phones at an NHS 111 call centre in London yesterday.

Amid the coronavirus pandemic the royal pair thanked those answering calls at all hours, as the capital suffers the most in the crisis.

William urged Brits to stop all non essential contact and do their part to stem the spread of the killer bug in a message after the visit.

3,269 people are now infected with the virus in the UK, and 177 have died.

He praised NHS workers and those in 111 call centres, passing on thanks from The Queen and Prince Charles for their heroic efforts.

The Duke of Cambridge said: "The last few weeks, and more recent days, have been understandably concerning with the continuing spread of coronavirus.

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"But it’s at times like this when we realise just how much the NHS represents the very best of our country and society – people from all backgrounds and walks of life with different experiences and skills, pulling together for the common good.

"Not only are NHS staff and emergency workers responding to the needs of the public, they – like the rest of us – are concerned about their families, friends and loved ones. They need our support as much as we need theirs.

"That is why Catherine and I were proud to visit staff working at NHS 111, to pass on our personal thanks, along with those of my grandmother and father, to staff working around the clock to provide care and advice to those that need it most.

"It was also brilliant to see the great online tools for those with mild symptoms or worries.

"All of us have a part to play if we’re going to protect the most vulnerable.

"That means acting on the latest expert advice, staying home if we or those we live with have symptoms, and avoiding non-essential contact to help reduce the spread of the virus."

It comes after the Queen and the PM yesterday urged the UK to unite and behave responsibly to beat coronavirus within 12 weeks.

In a passionate plea, Mr Johnson said the bug can be "sent packing" if the public follow the strict new rules.

This evening he told the nation the government would be telling pubs, cafes, nightclubs, bars, restaurants, theatres, leisure centres and gyms to close from tonight.

Her Majesty said yesterday: "I am certain we are up to the challenge. Our history has been forged by people and communities coming together to work as one."

Her call came as the PM revealed scientific developments were on the horizon that could "turn the tide in the next 12 weeks".

Garrett Emmerson, CEO, London Ambulance Service said: "Our staff are working incredibly hard in all four of our call centres taking more than twice as many calls as usual.

"It has therefore been an incredible boost to staff to be able to meet with The Duke and Duchess of Cambridge.

"Their Royal Highnesses spoke to some of our 111 call handlers and clinicians who are extraordinarily busy as we work hard to support Londoners and the wider NHS."

The London Ambulance Service takes NHS 111 calls through its control rooms in Croydon and Barking, which have currently been receiving at least five times the usual rate of calls.

"The London Ambulance Service also operates two 999 control rooms which have been receiving nearly 8,000 calls a day."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thesun.co.uk


About NHS:
Company LogoNHS Direct is a 24 hour health advice and information service provided by the National Health Service (NHS) in England. NHS Direct provides confidential access to medical information, guidance and reassurance through a range of interactive services. These include an expert telephone advice line and detailed web resources.
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Today's Tip of the Day - A Welcome Call

Read today's tip or listen to it on podcast.

Published: Monday, March 23, 2020

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2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

5.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

6.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
 
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