News : Wilmac Signs Reseller Agreement for VPI Contact Center Products
#contactcenterworld, @VPIsolutions, @wilmaccompany
VPI, a provider of workforce optimization, business intelligence (BI) and analytics software for contact centers and public safety, announced an agreement with Wilmac to resell the VPI EMPOWERTM workforce optimization (WFO) suite of software applications. Through this agreement, Wilmac will offer its customers in the U.S. and Canada the next generation of end-to-end WFO solution.
"Our goal at Wilmac is to provide our customers with the best workforce optimization, quality assurance and compliance recording solutions in the market," said Bill McDonnell, president at Wilmac. "Whether our customers are looking to improve quality, productivity, effectiveness, profitability, or reduce operational costs and liability risk, the flexibility of the VPI software allows us to deliver customized solutions tailored to their needs and business objectives.
Posted by Laura Collins, Editorial Management
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About VPI (Voice Print International, Inc.):
Founded in 1994, VPI is a provider of communications recording, analytics and workforce optimization (WFO) software and services. VPI's award-winning VPI EMPOWER, a powerful Web-based software suite, integrates call recording, speech analytics, quality monitoring, business intelligence, workforce management and E-learning. Every module within the VPI EMPOWER suite leverages advanced analytics, workflow automation and an open, Web 2.0 architecture to help evolving organizations more easily and rapidly identify and solve their critical business and customer experience issues.
About Wilmac Company:
Wilmac is a provider of Workforce Optimization, Quality Assurance, & Compliance Recording Solutions.
Published: Thursday, January 7, 2016
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