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News : Wilton Call Center Laid off 92, Moved Jobs to Philippines
Wilton, Maine, Jan 16, 2013 -- When Sykes Enterprises Inc. announced late last year that it was closing its Wilton call center, it didn’t give any reasons or release details about the number of workers that would be affected.
However, those details were revealed recently in a federal petition for job retraining assistance filed by a state labor official on behalf of the former Sykes employees who lost their jobs.
Sykes Enterprises laid off 92 people on Nov. 30, 2013, according to the petition. The reason given for the layoffs was that the company moved the jobs to its site in Manila, Philippines.
The petition asks that the former Sykes workers be made eligible for Trade Adjustment Assistance, which is a federal program that provides job retraining and employment assistance to workers who lose their jobs because of foreign competition.
Judith Pelletier, the TAA program manager at the Maine Department of Labor, filed the petition on Dec. 30, 2013.
Officials at the U.S. Department of Labor will investigate the claim and determine if former Sykes employees are eligible for benefits.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t Just Record Your Agents
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Sykes is a provider of end-to-end customer care management solutions, providing CRM solutions for many companies in the technology, finance and communications industries, primarily large fortune 1000 corporations.
Published: Friday, January 17, 2014