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News : Windstream Enterprise Delivers Customer Experience with Mitel’s Contact Center Solutions

#contactcenterworld, @windstream, @Mitel

Little Rock, AK, USA, Feb 11, 2021 -- Windstream Enterprise (WE), a managed communications services provider, has enhanced its XCaaS service to include Mitel’s Virtual Agent and Agent Assist solutions powered by Google Cloud Contact Center AI (CCAI) as part of its comprehensive offering. Using this new functionality implements humanlike interactions that redefine the possibilities of machine learning in contact center environments and improves upon customer service through rich, conversational experiences.

"The combination of the solutions from Google Cloud, Mitel and Windstream Enterprise come together easily to create an intelligent CX," said Austin Herrington, vice president of product management at Windstream Enterprise. "Customers in search of support will find this solution to offer a more natural, streamlined digital experience, one that results in shorter call times, quicker resolutions and improved outcomes for customer satisfaction and loyalty."

"Organizations all over the world are doing their best to support customers and respond to the acceleration of digital demands, particularly during these challenging times," said Mike Flannery, chief marketing officer at Windstream Enterprise. "These customer service enhancements offer a faster, more personalized digital experience for our customers while empowering our customer support agents to provide a higher level of service."

#contactcenterworld, @windstream, @Mitel

Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Windstream Enterprise:
Company LogoWindstream Corp. is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index.
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About Mitel:
Company LogoMitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
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Today's Tip of the Day - What Do You Need?

Read today's tip or listen to it on podcast.

Published: Friday, February 12, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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