
#contactcenterworld, @windstream, @Mitel
Little Rock, AK, USA, Feb 11, 2021 -- Windstream Enterprise (WE), a managed communications services provider, has enhanced its XCaaS service to include Mitel’s Virtual Agent and Agent Assist solutions powered by Google Cloud Contact Center AI (CCAI) as part of its comprehensive offering. Using this new functionality implements humanlike interactions that redefine the possibilities of machine learning in contact center environments and improves upon customer service through rich, conversational experiences.
"The combination of the solutions from Google Cloud, Mitel and Windstream Enterprise come together easily to create an intelligent CX," said Austin Herrington, vice president of product management at Windstream Enterprise. "Customers in search of support will find this solution to offer a more natural, streamlined digital experience, one that results in shorter call times, quicker resolutions and improved outcomes for customer satisfaction and loyalty."
"Organizations all over the world are doing their best to support customers and respond to the acceleration of digital demands, particularly during these challenging times," said Mike Flannery, chief marketing officer at Windstream Enterprise. "These customer service enhancements offer a faster, more personalized digital experience for our customers while empowering our customer support agents to provide a higher level of service."
#contactcenterworld, @windstream, @Mitel
Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Windstream Enterprise:Windstream Corp. is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index.
About Mitel:Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. Mitel's broad portfolio of solutions provide advanced voice, video and data communications platforms, desktop phones and Internet appliances, intuitive applications for customer relationship management and mobility, messaging and multimedia collaboration.
Published: Friday, February 12, 2021
1.) | 2Ring 2Ring Gadgets for Cisco Finesse 2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient. Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed. Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the appli... (read more) PH: +1 (916) 426-3790 |
5.) | Connect Assist Contact Centre Services We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services. Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available. Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur... (read more) PH: 07973640527 |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall