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News : Windstream Enterprise Resale Enhances OfficeSuite UC White Label

#contactcenterworld, @windstream

Little Rock, AK, USA, March, 2019 -- Windstream Enterprise Resale, a provider of cloud and network solutions, announced major Contact Center Services (CCS) enhancements to its OfficeSuite UC(R) White Label product. Customers can now leverage Interactive Voice Response (IVR), customer call back and outbound call center capabilities.

"This fully integrated, scalable, cloud-hosted CCS platform expands the market for Windstream Enterprise Resale partners, equipping them with additional capabilities to sell and support larger businesses requiring greater sophistication in managing and answering customer calls," said John Nishimoto, vice president of products for Windstream. "This empowers businesses to deliver a superior customer experience without additional capital expenditures, expensive administration licenses or specialized technical training to operate and support."

#contactcenterworld, @windstream

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Windstream Enterprise:
Company LogoWindstream Corp. is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index.
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Today's Tip of the Day - Share Information

Read today's tip or listen to it on podcast.

Published: Friday, March 22, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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