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News : Windstream Enterprise’s New WINpod Delivers 100% Network Uptime

#contactcenterworld, @windstream

Littlerock, AK, USA, June 7, 2021 -- Windstream Enterprise (WE), a managed communications service provider, unveiled a new solution for hybrid cloud enterprise networks with the launch of WINpod, a service within their Unified Communications as a Service (UCaaS) suite. WINpod, powered by Windstream Enterprise, enables 100 percent uptime and unparalleled resiliency for businesses’ critical applications.

With WINpod, enterprises move their primary data center to a secure, Windstream Enterprise-owned and controlled cabinet on-premises. WINpod leverages Avaya’s XCaaS technology to support on-premises data centers and connects to a back-up, geo-redundant data center in the cloud, providing complete protection for applications such as SpectraLink, CRM, and local copper/PRI trunking in the event of a network outage.

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"From healthcare to financial services, organizations require survivability for unexpected events," said Layne Levine, president of Windstream Enterprise. "Peace of mind comes from knowing that the technology behind your network is managed by two of the most innovative and customer-oriented providers in the business. Customers deserve this level of confidence in their networks."

"Our customers have a variety of different network needs, architectures and legacy systems, so we are always innovating new ways to help them leverage their previous investments, while still taking advantage of modern technology," said Levine.

#contactcenterworld, @windstream

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Windstream Enterprise:
Windstream Corp. is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index.

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More Editorial From Windstream Enterprise

Published: Wednesday, June 9, 2021

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2022 Buyers Guide
Get Listed
Messaging Systems

1.)	Amtelco miSecureMessages miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.)

eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.)

Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.)

Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.