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News : Windstream Enterprise’s New WINpod Delivers 100% Network Uptime

#contactcenterworld, @windstream

Littlerock, AK, USA, June 7, 2021 -- Windstream Enterprise (WE), a managed communications service provider, unveiled a new solution for hybrid cloud enterprise networks with the launch of WINpod, a service within their Unified Communications as a Service (UCaaS) suite. WINpod, powered by Windstream Enterprise, enables 100 percent uptime and unparalleled resiliency for businesses’ critical applications.

With WINpod, enterprises move their primary data center to a secure, Windstream Enterprise-owned and controlled cabinet on-premises. WINpod leverages Avaya’s XCaaS technology to support on-premises data centers and connects to a back-up, geo-redundant data center in the cloud, providing complete protection for applications such as SpectraLink, CRM, and local copper/PRI trunking in the event of a network outage.

"From healthcare to financial services, organizations require survivability for unexpected events," said Layne Levine, president of Windstream Enterprise. "Peace of mind comes from knowing that the technology behind your network is managed by two of the most innovative and customer-oriented providers in the business. Customers deserve this level of confidence in their networks."

"Our customers have a variety of different network needs, architectures and legacy systems, so we are always innovating new ways to help them leverage their previous investments, while still taking advantage of modern technology," said Levine.

#contactcenterworld, @windstream

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Windstream Enterprise:
Company LogoWindstream Corp. is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index.
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Today's Tip of the Day - Back To The Basics

Read today's tip or listen to it on podcast.

Published: Wednesday, June 9, 2021

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2021 Buyers Guide Visual Communications

 
1.) 

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

2.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.
 

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