#contactcenterworld, @uplandsoftware

Edison, NJ, USA, February, 2017 -- RightAnswers, a provider of knowledge management, enterprise search and social knowledge software, is pleased to announce the winners of the RightAnswers@Monmouth University Chatbot Development Challenge.

In the competition, students from Monmouth University’s Department of Computer Science/Software Engineering and the Leon Hess School of Business teamed up to develop a customer service chatbot – software that conducts a conversation to answer people’s questions.

Chatbots are emerging as an important customer service tool, as they quickly answer questions without human intervention and ideally in a friendly, conversational way, providing a good user experience while lowering customer service costs.

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"RightAnswers’ goal in devising the chatbot development challenge was to give back to the local community and to help nurture the next generation of entrepreneurs," said Jeff Weinstein, President and CEO, RightAnswers.

At the Presentation and Awards Reception, held February 4, 2017, at Monmouth University, the winning team, The Binary Trio (Giuseppe Licata, Nicole Puccio and Anthony Vazzana), demonstrated a chatbot that provided useful information to prospective college students. Not only did their chatbot field questions about university admissions, but the answers also included a sensitivity to the need to market the university.

Judging criteria included:

Understanding the target market
Usefulness of the solution
Quality of the presentation and software demo
Adherence to the project timetable
Team dynamics
Receptiveness to coaching and progress throughout the competition

The chatbots developed by the other teams in the competition provided safety information to outdoor enthusiasts, and helped consumers find recipes based on specific nutritional and health needs.

"The students did a terrific job outlining the business cases and doing the research to better understand the value of the business cases. They brought a lot of creativity and energy to the competition. Their grasp of the business aspects as well as their technical expertise was impressive," stated Weinstein.

RightAnswers distributed plaques to the winning team members at the Monmouth University – Niagara men’s basketball game on Thursday, February 16, 2016.

#contactcenterworld, @uplandsoftware

Posted by Veronica Silva Cusi, news correspondent
Source: RightAnswers