#contactcenterworld, @ProdecNetworks, @starleafco
London, UK, Nov 24, 2020 -- Prodec Networks is delighted to share the news that its technology partner, StarLeaf, a provider of video conferencing and collaboration technology, has won the Public Sector Project of the Year award, for its work on the Newcastle upon Tyne Hospitals NHS Foundation Trust project, in the AV Awards 2020 – known as ‘the Oscars of the AV World’.
Prodec is extremely proud of this achievement and the close partnership it has with StarLeaf and Newcastle upon Tyne NHS Foundation Trust. Prodec and StarLeaf’s communication technology experts and audiovisual engineers worked meticulously to ensure all parts of the project ran smoothly and with minimal disruption to the customer.
Prodec continues to support and work closely with Newcastle upon Tyne Hospitals NHS Foundation Trust, and other NHS Trusts across the UK, to provide secure and scalable technology solutions which help to enable the exceptional work they do every day.
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Posted by Veronica Silva Cusi, news correspondent
Source: Prodec Networks
About Prodec Networks:
Prodec Networks is a UK provider of technology products, solutions and services. Prodec offers a complete portfolio of IT services which enable organisations, of all sizes and sectors, to create modern-age, digital workspaces, that are designed to scale and support the current and future demands of its workforce. If you need help with any IT requirement or are planning a digital transformation project, please do not hesitate to contact one of our technical experts.
Face 2 Face Communications NZ Ltd is the leading provider of BPO, Enterprise Communication/Call Centre , Web Design and Marketing ( Database Management ). Our experience in the Industry is over 12 years . Its areas of operations are as follows: (1) Outsourcing - inbound/outbound call centre, back office support, data centre hosting, Sales (2) Enterprise Solutions - design & implementation of in-house call centres, data centre, Corporate Commmunication (IP PBX) and data (LAN/WAN) Solutions (3) Consulting - Business Processes, CRM Implementation, Skills Assessment & Capacity Building (4) Certified AltiGen Reseller and After-Sales Support Representative in New Zealand & Australia. Our Clients include "Vodafone Nz , Electoral Enrolment Centre, Telstra Clear , Club Physical, Fairfax Media & Publications etc.
Published: Thursday, November 26, 2020
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
|4.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
|9.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.