News : Winners of the 2016 Planning Awards Announced
Stockport October -- Twelve individuals and teams were recognised at our second National Planning Awards, for being outstanding role models in their professional community. These individuals and teams enable organisations to achieve breakthrough performance for the customer, the colleague and the organisation.
"So many of our member organisations are achieving success and delivering breakthrough performance and it is these teams, these individuals who are playing a crucial role in making this happen," Nicola Callan, Head of Engagement & Learning explains. "These awards recognise and celebrate all of our finalists and winners and they in turn inspire others – all the while raising standards in customer operations. Congratulations to all."
This award programme from The Forum showcases excellence in the vital Customer Contact Planning function. Of key importance to the success of these awards, is the unique way that the judging process works at a Best Practice Finalist Day set aside for the purpose. Not only did a wide reange of external judges influence the results, but each nomination was peer assessed by other finalists in their category. This resulted in a massive opportunity for learning all round.
The Winners of the National Planning Awards will also speak at conference on 29th November in Nottingham. They are:
- The Co-Operative Bank, Team of the Year
- RBS, Team Award
- Lorna Stanley, Thomas Cook Group UK Limited, Manager of the Year
- Neil Clarke, Severn Trent Water, Manager of the Year
- Lisa Brodigan, The Co-Operative Bank, Analyst of the Year
- Laura McGhie, RS Components, Analyst of the Year
- Thomas Splaine, RBS, Rising Star Award
- Ben Clark, Thomas Cook Group UK Limited, Rising Star Award
- Mitchell Pink, Novacroft, Rising Star Award
- James Taylor, RSA, Planning Hero Award
- Wayne Deakin, Yorkshire Ambulance Service, Planning Hero Award
- Simon Waldron, Staples Europe, Challenge Award
Today's Tip of the Day - First Call Completion
More Editorial From The Forum
About The Forum:
As champions of best practice and professional development in customer contact, The Forum are widely recognised as an innovative, inclusive and independent community of professionals who stimulate collaboration, continual learning and customer focus. Our team of independent experts offers advice and support, enabling members to make a tangible impact in their organisation and show how the capability of each support function is fundamental to the business, through specialist accreditation, qualifications and standards benchmarking. Our four communities of continuous improvement, sharing best practice and developing new approaches are: • Professional Planning Forum • Quality & Customer Experience Forum • Data, Analytics and Insight Forum • Customer Strategy & Leadership
Published: Tuesday, October 11, 2016