News : Winning Streak Continues For Listen Up Español
Portland, ME, USA, July 14, 2015 -- Listen Up Español awarded Gold for Best Sales Professional, Gold for Best Community Spirit, Silver for Best Contact Center Operational Manager and Bronze for Best Contact Center Leadership at the 2015 Top Ranking Performers Conference hosted by Contact Center World for the Americas Region in Orlando, FL.
Magda Cardenes (2nd from right) holding GOLD Award
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
"These awards give us a reason to celebrate what we are doing and motivate us to continue working towards future goals," said Tony Ricciardi, President and Co-Founder at Listen Up Español. "As a company that strives to deliver awesomeness every day, our talented team enjoys sharing best practices that can drive change among our agents as well as others in the industry."
After completing a multi-level submission process, the four Listen Up Español individuals who participated were invited as finalists to present their expertise at the conference.
Andres Martinez, General Manager, won Bronze for Best Contact Center Leadership; Magda Cardenas, Marketing Specialist, won Gold for Best Community Spirit; Abraham Galaviz, Sales Representative, won Gold for Best Sales Professional and Sergio Cordova, Direct Response Sales Manager, won Silver for Best Contact Center Operational Manager.
Established in 2006, the company works with product marketers, nonprofits and other organizations to help maximize sales revenue, increase donations and support lead generation.
Interested in Industry Awards? Participate in prestigious awards from ContactCenterWorld:
- awards for contact centers and the people who work in them www.ContactCenterWorld.com/worldawards
- annual industry champions award https://www.contactcenterworld.com/worldawards/industry-champion.aspx
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Recognition
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ListenTrust (formerly Listen Up Español) is a bilingual contact center for Spanish and English agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a brand. Headquartered in Portland, Maine and operating in Mexico and Belize, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, Mexico and other countries in Latin America. ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit donation calls, customer service and lead generation. Additionally, ListenTrust provides campaign planning, scripting and advertising production services in both Spanish and English. With a focus on measurement, training and a sales psychology, ListenTrust makes it a point to turn the person-to-person customer interaction into revenue.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, July 16, 2015