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News : Wipro Launches Silicon Valley Innovation Center in Mountain View

#contactcenterworld, @wipro

Mountain View, CA, USA, Aug, 2017 -- Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a  global information technology, consulting, and business process services company, announced the launch of a Silicon Valley Innovation Center in Mountain View, California. This R&D and incubation hub is designed to develop and showcase technologies and solutions for enterprises.

Wipro has been making investments in emerging technologies so as to enable clients to become future-ready in this era of digital transformation. Wipro’s Silicon Valley Innovation Center will serve as a showcase for the ‘Art of The Possible’ and demonstrate enterprise applications based on disruptive technologies such as Artificial Intelligence, Virtual Reality, Hyper Spectral Imaging, Machine Vision and Collaborative Robotics& Automation, to solve real-world business challenges faced by enterprises. The center will also serve as a value creator for technology start-ups, small and medium enterprises and entrepreneurs, enabling them to showcase and integrate their technology capabilities with that of Wipro and participate in the larger innovation ecosystem.



The center has also incubated a ‘Digital Pod’ and features a ‘Rapid Proto Lab’. The pod is purpose-built for Wipro’s digital strategy, design and engineering teams to work in a collaborative and adaptive workspace, along with clients. 

Abidali Z. Neemuchwala, Chief Executive Officer & Executive Director, Wipro Limited said, "Our new center imbued with the culture, spirit and creative energy of Silicon Valley, the cradle of technological innovation, will design and deliver path-breaking solutions for our clients. Wipro is committed to working more closely with start-ups, academia and leading technology companies in the Bay area to help our clients achieve their desired digital transformation outcomes."

#contactcenterworld, @wipro

Posted by Veronica Silva Cusi, news correspondent
Source: Wipro


About Wipro BPO Solution Ltd.:
Company LogoWipro Technologies is the global IT services business of Wipro Limited. Wipro delivers technology solutions to 18 countries, across four continents.
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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 
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