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News : Wipro Positioned as a Leader in the IDC MarketScape for Utilities Customer Experience

#contactcenterworld, @wipro, @IDC

East Brunswick, NJ, USA & Bangalore, India, Sept, 2019 -- Wipro Limited (NYSE: WIT) (BSE: 507685) (NSE: WIPRO), a global information technology, consulting and business process services company, announced that it has been positioned as a leader in the IDC MarketScape: Worldwide Professional Services Firms for Utilities Customer Experience 2019 Vendor Assessment.

Wipro has been recognised for key strengths including provider of fast as-a-service implementations of IT systems, for Utilities and cost-effective quality of service delivery models. The study evaluated the Utilities Customer Experience (CX) transformation and digital capabilities of 15 service providers and mapped them based on strategies, capability and market impact related parameters.

Roberta Bigliani, Vice President, IDC Energy Insights, said, "Across the world, leading utilities are redesigning their CX strategies and operating models around an agile paradigm to support rapid business innovation and continuous CX improvement. Wipro’s work with clients in the last few years on complex large scale CX transformations has helped augment its credentials as an execution and innovation partner in this space."

N.S. Bala, President and Global Head, Energy, Natural Resources, Utilities & Construction Wipro Limited, said, "The Utilities industry is at a point of inflection given the innovation that is underway in this space. At Wipro, we bring together capabilities in strategic design & consulting, large scale implementations and CX transformation to help our clients differentiate in a disruptive and competitive environment. We are pleased to have been positioned as a Leader in IDC MarketScape for Utilities Customer Experience, Worldwide. We believe this recognition underscores our capabilities to manage complex transformation projects. We remain steadfastly committed to offering a truly digital and enhanced user experience to customers of our Utilities clients."

#contactcenterworld, @wipro, @IDC

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Wipro BPO Solution Ltd.:
Company LogoWipro Technologies is the global IT services business of Wipro Limited. Wipro delivers technology solutions to 18 countries, across four continents.
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About IDC:
Company LogoIDC is a provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets.
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Today's Tip of the Day - Check Your Number

Read today's tip or listen to it on podcast.

Published: Tuesday, September 17, 2019

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2021 Buyers Guide Payment Services

 
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