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News : Wipro to Implement Help-desk Management Solution for Nexenta
Bengaluru, India, June 11, 2015 -- Wipro Ltd announces it will implement a customer help-desk management solution for Nexenta, a global firm in Open Source-driven Software-Defined Storage (OpenSDS).
Wipro said it will also implement a Service Bot Workbench for Nexenta's internal Technical Team.
Powered by artificial intelligence (AI) platform - Wipro HOLMES, the solution will automate the creation of service tickets using Natural Language Processing (NLP) technologies, the company said in a statement.
The IT company will auto categorise tickets using intelligent algorithms and help Nexenta resolve issues using intelligent virtual bots and scripts. This will enable faster resolution of service tickets, enhance the overall user experience and improve productivity, it added.
Posted by Veronica Silva Cusi, news correspondent
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About Wipro BPO Solution Ltd.:
Wipro Technologies is the global IT services business of Wipro Limited. Wipro delivers technology solutions to 18 countries, across four continents.
Nexenta Systems, Inc. is a multinational producer of software-defined storage solutions for data storage and backup, headquartered in Santa Clara, California.
Published: Monday, June 15, 2015