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News : Wisconsin-based Credit Union Goes Live with Call Center Outsourcer
Rockford, IL and Bedford, NH, USA, June 17, 2016 -- AnyHour Solutions, a provider of call/contact center outsourcing services for credit unions since 1994, announces that Altra Federal Credit Union of Onalaska, WI has now successfully implemented AnyHour’s call/contact center outsourcing services as an integral part of their member service operation.
Altra Federal Credit Union (Altra) is now utilizing a full suite of AnyHour 24/7 call center outsourcing services to supplement their existing internal contact center with overflow support during the workday and after-hours call support as well.
"We used Anyhour overflow services for our core conversion in April 2016. Their teams appeared to be prepared for the questions received and did their best to assist. As issues arose, we included them in all communications and they were quick to respond. Receiving daily reporting was helpful for our control of call flow to them. The management team was also very responsive to our needs as we continued to update their knowledge base with information. Our feedback from AnyHour is that our core conversion is one of the smoothest they have assisted with."
"Altra Federal Credit Union and AnyHour understand that the way it handles member problems and requests is a crucial factor in building and maintaining meaningful member relationships," said Michael Baker - president and founder of KIVA Group, Inc. "Our Respect™ software is enabling AnyHour, on behalf of the credit union, to resolve member issues much faster, better utilize technology and resources, and deliver a more satisfying member experience – all of which help the credit union’s bottom line."
Posted by Veronica Silva Cusi, news correspondent
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About AnyHour Solutions:
AnyHour Solutions is a highly flexible, adaptable provider of comprehensive, 24/7 contact center services for credit unions via our AnyHour MSR and AnyHour Loan-By-Phone services. Our purpose is to help our credit union partners to enhance service to their members, increase loan volume, and reduce operating expenses. AnyHour Solutions has been providing contact center services to credit unions for just under 20 years, longer than any other company.
Published: Monday, June 20, 2016