News : Wise.io Releases Wise Response to Optimize Customer Support
Berkeley, CA, USA, June 26, 2015 -- Wise.io, providers of predictive applications that transform customer-company engagement, recently announced the release of Wise Response.
Wise Response, built on Wise.io’s machine learning engine, extends the company’s predictive analytics solutions further into the entire customer lifecycle. The new application analyzes data patterns from earlier resolved/closed support tickets, and takes cues to recommend the most appropriate template for agents to offer quick and consistent responses to customers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Feasibility Of An IP Contact Center
Wise.io provides machine-learning models that enable companies to optimize the customer experience.
Published: Monday, June 29, 2015