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News : Wirecard Gains Provides Support to gamigo AG
Munich, Germany, Dec 8, 2015 -- The Wirecard Group recently started providing customer support and online payment services to gamigo AG, a company in the market of online games in Europe and North America. The gamigo group headquarters are located in Hamburg, Germany.
gamigo is now placing its trust in the tailored communications solutions offered by Wirecard Communication Services, a provider of virtual and physical call centre solutions. Online gamers can receive support via email, live chat and WhatsApp. Multilingual employees in Wirecard's customer support team are on hand every day (24/7/365) to handle gamigo customers' queries in four different languages, with an expansion to a total of ten languages planned for the future.
Christian Hansen, Head of Customer Support & Payment at gamigo AG: "Short response times are an essential element of our customer experience strategy. Our gamers will enjoy an even more intense gaming experience as a result of this synergy between the existing support team at gamigo and Wirecard."
Wirecard is also supporting gamigo's platform services with integrated payment solutions. The Wirecard Bank is enabling gamigo subsidiary Mobile Business Engine GmbH (mbe GmbH) to accept credit card payments. The module extension for customer services and payment will also be made available to gamigo's B2B customers in future.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
The gamigo group is one of the leading games companies in Europe and North America. gamigo was one of the first companies to discover the booming market segment of online games and published the first MMOG that was completely localised into German as early as 2000. Over 100 members of staff in Hamburg, Berlin, Münster (Germany), Chicago (USA), Seoul (South Korea) and Kaliningrad (Russia) are in charge of managing the platform, which includes gaming as a service and gaming portals, and publishing free-to-play mobile and online games.
About Wirecard AG:
Wirecard AG is a global financial services and technology company headquartered in Aschheim, Munich, Germany. Its internet payment service competes with PayPal and Western Union. Wirecard AG is listed on the Frankfurt Securities Exchange.
Published: Wednesday, December 9, 2015