News : With Tax Reform, Digital Media Solutions Raises Call Center Wages and Plans to Increase Call Center Jobs in 2018
Clearwater, FL, USA, Jan, 2018 -- Digital Media Solutions, a provider of end-to-end customer acquisition solutions, announced plans to increase the minimum hourly wage for all hourly employees in its Clearwater, FL call center to $16 per hour, which is nearly double that of the Florida and federal minimum wage. This increase in wages to new and existing call center employees will take effect immediately. DMS will also increase its call center headcount by nearly 30% in 2018 as the company manages an ever-growing client roster.
"DMS is at a pivotal growth point and it's our people who will make the difference in how we compete in the marketplace," said Joe Marinucci, CEO of Digital Media Solutions. "The favorable business environment in Florida plus the new tax code allows us to invest more in our people in this state and beyond."
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Earlier this month, DMS announced internally that it has updated its vacation policy, providing full-time salaried corporate staff with unlimited vacation leave effective immediately. The company offers a diverse suite of benefits and team building initiatives such as softball leagues and beach olympics at the annual corporate retreat. In 2017, DMS earned a spot on the Inc. magazine "Best Work Places in America" list.
"We continue to build on investments we've been making in Team DMS, and we are poised to achieve even greater success with our clients and partners," added Marinucci.
In addition, DMS named Paul Mastenbroek Vice President of Call Center Marketing. In this role, Mastenbroek will report to the General Manager and will support call center operational strategies and financial objectives by conducting needs assessments, capacity planning, and cost/benefit analysis. Mastenbroek is a seasoned professional with customer service and customer acquisition experience at local and national brands such as Hilton Grand Vacations, MarineMax, ETourandTravel and Wyndham Resorts.
Posted by Veronica Silva Cusi, news correspondent
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About Digital Media Solutions:
Founded by a team of lifelong athletes, Digital Media Solutions, LLC (DMS) is an industry leader in providing end-to-end customer acquisition solutions that help clients win in their business ventures and realize their marketing goals. The company's set of proprietary assets and capabilities in the world of performance marketing, digital agency services and marketing technology allows clients to meticulously target and acquire the right customers.
Published: Friday, January 26, 2018