* Corporate Members Deadline Feb 28th,2023.
#contactcenterworld, @itelCX
Georgetown, Guyana, May 16, 2022 -- One year after acquiring a Guyanese contact center, itel – an international customer experience provider – has announced that it has already invested in upgrades to the facility with plans to invest more to bring the site to a world-class standard by July 2022.
Since itel’s acquisition of Emerge BPO in 2021, the company has added more than 450 new positions and made significant changes to the facility’s structure and operations, notably salary increases, competitive health insurance benefits, and incentive programs for employees.
Most importantly, itel is investing in building a retention culture by nurturing career development through continuous training, mentorships and new job opportunities that allow employees to explore different career paths.
Focused on enhancing the employee experience at their Georgetown location, itel will be introducing new upgrades and internal infrastructure improvements that will prepare the team for massive business expansion. Throughout the summer of 2022, the company expects to hire an additional 500 people.
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
Late last year, itel’s Founding Chairman and Chief Executive Officer (CEO), Yoni Epstein, sat down with Guyana’s Minister of Finance, Dr. Ashni Singh, to discuss the increasing potential for investment and job creation in Guyana’s BPO sector.
"We are investing in our people and investing in creating an inspiring workplace where they can thrive," said itel’s Founding Chairman and CEO, Yoni Epstein. "We want to dispel the myth that contact centers offer only one path. Our business provides opportunity for career growth with a gateway to many possibilities."
itel’s upgraded facility will feature comfortable furnishings, modern workspaces and vibrant décor that reflects the company’s four core values of quality, integrity, reliability, and family. "We serve some of the world’s biggest brands and by bringing the facilities up to the itel standard, we hope to attract the attention of top North American companies eager to keep their business nearshore," explains Epstein. "We want to put a spotlight on the immense potential of Guyana’s talented labor pool and the investments in infrastructure that make it an attractive destination for the outsourcing industry."
Posted by Veronica Silva Cusi, news correspondent
Source: https://newsroom.gy
About itel:
itel is an international customer experience partner with operations across the Caribbean, Latin America, U.S. and Canada. Since inception, itel has strategically expanded outward from its starting point in Jamaica to position strongly to serve in the new economy.
With a service delivery model that combines the best of nearshore, onshore and work-at-home, itel offers the flexibility and responsiveness that clients need now more than ever. itel is the partner of choice for forward-thinking brands who take pride in continuously empowering their teams and improving customer experiences. The newly launched Innovation Lab is itel’s center for solutions where the company collaborates with various stakeholders to pilot CX programs that solve the unique industry-specific challenges of today.
Published: Wednesday, May 18, 2022
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall