News : WNS-IHG Partnership Wins the Loyalty360 Silver Award
New York, NY, USA & Mumai, India, Aug 22, 2017-- WNS (Holdings) Limited (NYSE: WNS), a provider of global Business Process Management (BPM) services, announced that WNS and InterContinental Hotels Group (IHG(R)) jointly won the silver award for customer loyalty in the ‘Measurement’ category at the 2017 Loyalty360 Awards. The award acknowledged WNS’ analytics solution which measures IHG(R)’s campaign effectiveness for its loyalty program IHG(R) Rewards Club.
"We’re honored to receive this esteemed award recognizing WNS’ analytics expertise in delivering differentiated, technology-enabled and domain-led analytical solutions to our clients," said Keshav R. Murugesh, Group CEO, WNS.
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"We are always proud to talk about our success with WNS in building campaigns from the ground up on a foundation of complex test-n-learn, not only to accurately measure their commercial value, but also to learn which offers are most relevant and influential with each customer," said Jim Spriggs, Director, Database Marketing & Analytics, InterContinental Hotels Group.
"When speaking to our brand membership, we hear time and again that measurement is among the biggest challenges in customer loyalty today," said Mark Johnson, CEO of Loyalty360. "WNS-IHG’s win in the category speaks to the sophistication of its measurement processes, as well as the dedication of the company to creating unique and memorable experiences for its customers."
IHG(R) partnered with WNS to develop a promotional engagement program, called Accelerate, which uses various types of tailored offers to foster awareness, trial, and utilization of IHG(R)’s programs, brands, products, and channels. This program is driven by strong customer analytics and deep domain knowledge of the hospitality industry.
#contactcenterworld, @fospl, @wnsholdings, @ihg
Posted by Veronica Silva Cusi, news correspondent
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About WNS Global Services:
WNS Global Services is a large global Business Process Outsourcing company headquartered in Mumbai, India. WNS formerly stood for World Network Services.
IHG is an international hotel company whose goal is to create Great Hotels Guests Love. We have more guest rooms than any other hotel company in the world - that's rooms in more than 4,150 hotels across nearly 100 countries. Our guests book over 160 million stays in IHG hotels every year. You can depend on our 7 great brands for a hotel that suits your travel needs or tastes. We also provide Priority Club Rewards - the world's largest hotel loyalty program.
Published: Thursday, August 24, 2017
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