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News : WNS-IHG Partnership Wins the Loyalty360 Silver Award

#contactcenterworld, @wnsholdings, @ihg

New York, NY, USA & Mumai, India, Aug 22, 2017-- WNS (Holdings) Limited (NYSE: WNS), a provider of global Business Process Management (BPM) services, announced that WNS and InterContinental Hotels Group (IHG(R)) jointly won the silver award for customer loyalty in the ‘Measurement’ category at the 2017 Loyalty360 Awards. The award acknowledged WNS’ analytics solution which measures IHG(R)’s campaign effectiveness for its loyalty program IHG(R) Rewards Club.

"We’re honored to receive this esteemed award recognizing WNS’ analytics expertise in delivering differentiated, technology-enabled and domain-led analytical solutions to our clients," said Keshav R. Murugesh, Group CEO, WNS.

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"We are always proud to talk about our success with WNS in building campaigns from the ground up on a foundation of complex test-n-learn, not only to accurately measure their commercial value, but also to learn which offers are most relevant and influential with each customer," said Jim Spriggs, Director, Database Marketing & Analytics, InterContinental Hotels Group.

"When speaking to our brand membership, we hear time and again that measurement is among the biggest challenges in customer loyalty today," said Mark Johnson, CEO of Loyalty360. "WNS-IHG’s win in the category speaks to the sophistication of its measurement processes, as well as the dedication of the company to creating unique and memorable experiences for its customers."

IHG(R) partnered with WNS to develop a promotional engagement program, called Accelerate, which uses various types of tailored offers to foster awareness, trial, and utilization of IHG(R)’s programs, brands, products, and channels. This program is driven by strong customer analytics and deep domain knowledge of the hospitality industry.

#contactcenterworld, @wnsholdings, @ihg

Posted by Veronica Silva Cusi, news correspondent
Source: WNS


About WNS Global Services:
Company LogoWNS Global Services is a large global Business Process Outsourcing company headquartered in Mumbai, India. WNS formerly stood for World Network Services.
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About IHG:
Company LogoIHG is an international hotel company whose goal is to create Great Hotels Guests Love. We have more guest rooms than any other hotel company in the world - that's rooms in more than 4,150 hotels across nearly 100 countries. Our guests book over 160 million stays in IHG hotels every year. You can depend on our 7 great brands for a hotel that suits your travel needs or tastes. We also provide Priority Club Rewards - the world's largest hotel loyalty program.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Thursday, August 24, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 
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