New York, NY, USA & Mumbai, India, Aug. 5, 2020 -- WNS (Holdings) Limited (NYSE: WNS), a provider of global Business Process Management (BPM) services, announced the launch of EXPIRIUS, a Customer Experience (CX) solution integrating human-assisted design and domain expertise with AI-driven conversational insights and consulting-led CX strategies to create a holistic digital customer experience.
EXPIRIUS, WNS’ proprietary solution, enables brands to have analytics-driven, intelligent "omni-channel" conversations with their customers. EXPIRIUS accelerates speed-to-market, and delivers significant improvement in Net Promoter and Customer Satisfaction Scores through an immersive digital experience helping enhance customer lifetime value and brand loyalty.
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"EXPIRIUS gives brands the power to differentiate by enabling proactive, contextual and hyper-personalized conversations. EXPIRIUS combines WNS’ domain expertise across industries with its modular technology stack, to deliver industry-relevant customer experience," said Keshav R. Murugesh, Group CEO, WNS. "The solution also manages peaks and valleys in business volumes by integrating an on-demand gig workforce," he added.
WNS has entered into a strategic partnership with Uniphore, a provider in Conversational Service Automation, to leverage their AI and automation solutions as a part of the larger EXPIRIUS solution toolkit.
Posted by Veronica Silva Cusi, news correspondent
About WNS Global Services:
WNS Global Services is a large global Business Process Outsourcing company headquartered in Mumbai, India. WNS formerly stood for World Network Services.
Published: Friday, August 7, 2020
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