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News : WNS Recognized as a ‘Leader’ in AI and Analytics & Social Media for CX Services by ISG

#contactcenterworld, @wnsholdings, @ISGplc

New York, NY, USA & London, UK & Mumbai, India, Nov 8, 2022 -- WNS (Holdings) Limited (NYSE: WNS), a provider of global Business Process Management (BPM) solutions, announced that it has been recognized as a ‘Leader’ in AI and Analytics, and Social Media for CX Services in the ISG Provider Lens™ 2022 Global Contact Center Customer Experience Services report.

WNS’ leadership position in AI and Analytics has been attributed to WNS Triange (the company’s Data, analytics and AI practice); proprietary technology ecosystem and strategic partnerships; and WNS EXPIRIUS, a proprietary framework that enables clients to optimize analytics-driven, intelligent omni-channel conversations with customers.

WNS’ ‘Leader’ position in Social Media CX Services is driven by its social media practice capable of handling online conversations with accuracy; a comprehensive social media product suite for everything from social listening to analytics; and WNS EXPIRIUS Social, which leverages intelligent automation to deliver heightened customer experience.

"We are delighted to be chosen as ‘Leader’ across Social Media, AI and Analytics for Customer Experience – two areas where WNS has made considerable strategic investments over the past several years. Our robust CX practice is built on a foundation of intelligent analytics, Artificial Intelligence and automation to address the entire customer engagement journey. Our clients leverage WNS’ advanced digital solutions to create unique experiences that drive new revenue streams and deep customer loyalty," said Keshav R. Murugesh, Group CEO, WNS.

"WNS has leapfrogged into the leader’s quadrant with its improved CX offerings. Responding to the rapidly evolving enterprise needs, WNS is driving investments in technology and frameworks that are more aligned to the current needs of its customers. The company’s meaningful investments in building WNS Triange symbolises value-driven services that help its clients in delivering superior experiences." - Namratha Dharshan, Director of Research and Principal Analyst, ISG.

#contactcenterworld, @wnsholdings, @ISGplc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About WNS Global Services:
Company LogoWNS Global Services is a large global Business Process Outsourcing company headquartered in Mumbai, India. WNS formerly stood for World Network Services.
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About ISG Plc:
Company LogoISG Plc is an international construction services company delivering fit out, construction and a range of specialist services, with 31 offices worldwide. The company works with owners, developers and occupiers in the public and private sector for an extensive range of industries. ISG Plc was established in 1989 and has been quoted on AIM since 1998. Today the company has a turnover of around £1.3 billion.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Wednesday, November 9, 2022

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2024 Buyers Guide Dialer Solutions

 
1.) 
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

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Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

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Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

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Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

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PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
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Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

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Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
 

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