News : Woman Sues Turin Call Centre Over Lost Voice
Turin, Italy, Dec 15, 2015 -- A call centre worker from Turin is suing her former employer after irreversibly losing her voice.
The 44-year-old woman had worked for the company for nine years, between 2003 and 2012, speaking for an average 30 to 40 minutes for every hour of work.
The incessant talking led to vocal problems, which the woman first told her employer about in 2011, Il Messaggero reported.
But the call centre did not take action and she was deemed fit enough to carry on working.
She continued speaking on the phone for up to five hours each workday until she eventually suffered irreversible vocal damage.
The woman has now filed a civil lawsuit, accusing her previous employer of personal injury through negligence.
She maintains that the centre took no action to remedy the problem, made clear by the fact that the company's risk assessment forms did not even consider vocal damage as a workplace hazard.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The case will be heard in February 2017 and will likely bring more bad press for Italian call centres, which are infamous for their poor conditions and low pay.
Some 80,000 people are employed in call centres across the country, and they are often one of the few employment options for highly qualified Italian graduates who make up 20 percent of all workers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - User Queue Choice
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Wednesday, December 16, 2015