News : Worcester Call Center Closing
Worcester, MA, Feb 13, 2015 -- A call center in downtown Worcester will close next month, resulting in the loss of 107 jobs.
APAC Customer Services Inc. has informed state officials that the customer service operation at 120 Front St. will shut down due to business needs.
The Bannockburn, Illinois, outsourcing company will cease Worcester operations in late March. The job losses include 95 customer service representatives and eight customer service supervisors.
As recently as last July, the company said it was expanding operations in Worcester, advertising for 170 temporary positions.
APAC said it has given a required 60-day notice to all employees affected by the closure.
Company officials did not return emails and phone calls seeking comment.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, February 16, 2015