News : Worcester Call Center Closing
Worcester, MA, Feb 13, 2015 -- A call center in downtown Worcester will close next month, resulting in the loss of 107 jobs.
APAC Customer Services Inc. has informed state officials that the customer service operation at 120 Front St. will shut down due to business needs.
The Bannockburn, Illinois, outsourcing company will cease Worcester operations in late March. The job losses include 95 customer service representatives and eight customer service supervisors.
As recently as last July, the company said it was expanding operations in Worcester, advertising for 170 temporary positions.
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APAC said it has given a required 60-day notice to all employees affected by the closure.
Company officials did not return emails and phone calls seeking comment.
Posted by Veronica Silva Cusi, news correspondent
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At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.
Published: Monday, February 16, 2015
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