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News : Worcester Call Center Closing
Worcester, MA, Feb 13, 2015 -- A call center in downtown Worcester will close next month, resulting in the loss of 107 jobs.
APAC Customer Services Inc. has informed state officials that the customer service operation at 120 Front St. will shut down due to business needs.
The Bannockburn, Illinois, outsourcing company will cease Worcester operations in late March. The job losses include 95 customer service representatives and eight customer service supervisors.
As recently as last July, the company said it was expanding operations in Worcester, advertising for 170 temporary positions.
APAC said it has given a required 60-day notice to all employees affected by the closure.
Company officials did not return emails and phone calls seeking comment.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Music On Hold
More Editorial From Expert Global Solutions
About Expert Global Solutions:
Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.2B, EGS has over 40,000 employees in more than 70 locations across 11 countries. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction.
Published: Monday, February 16, 2015