#contactcenterworld, @8x8

London, UK, April 27, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced Level39, a European incubator of tech companies, has deployed the 8x8 X Series platform to improve communications and enable remote working in response to the UK COVID-19 lockdown.

Level39 is a community of leaders from tech companies based onsite who work in FinTech, cybersecurity, artificial intelligence, RegTech, IoT, smart cities, RetailTech and blockchain. They support these technology companies by providing access to customers, talent and infrastructure along with organising weekly sessions with mentors, investors and industry leaders.

In April 2019, Level39 selected 8x8 to upscale their ageing on-premises telephony system to improve communications across the organisation, support its front-of-house team to manage high call volumes across their four floors more efficiently and offer their member companies a more advanced and business friendly telephony service. The 8x8 X Series cloud communications solution offered a single cloud technology platform with voice, chat, video meetings and contact centre.

Following the successful deployment of the platform, Level39 has transformed the way employees, and their members communicate and collaborate. More recently, amid the COVID-19 outbreak, Level39 and their members using 8x8 were able to transition their teams to a remote working set-up. With cloud-enabled communications, staff and members were able to set up virtual auto-attendants and smart redirects in a matter of minutes, from the safety of their home with minimal business disruption.

Qaunain Meghjee, Head of Technology at Level39, said: "Our focus at Level39 is to nurture some of the largest tech start-ups and leaders across Europe, but we were completely restricted by our telephony system, which did not reflect the innovative start-ups and scale-ups we work with. 8x8 has not only allowed us to give our staff and members access to exceptional communications technology, but when the current coronavirus crisis hit, our businesses could easily switch to remote working overnight, with minimal hassle at a stressful time.

"We can now not only offer our member organisations the flexibility to manage their communications through 8x8’s intuitive platform, but we can also focus on better serving our members rather than dealing with administration."

Samuel Wilson, Chief Customer Officer and Managing Director of EMEA, 8x8, Inc., said: "I am thrilled our technology is empowering companies like Level39 to transform its communications and collaboration infrastructure. We are proud the 8x8 cloud communications platform is also enabling remote working when employee well-being is at high risk."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com