News : Workers at 999 Call Centre to Go On Strike
Co Meath, Ireland, Feb 24, 2016 -- Operators at one of the country's three 999 call centres are to strike February 25 in a row with management at the company.
Staff in Navan in Co Meath will hold a 12-hour stoppage from 8.00am to 8.00pm in what they say is a row over toilet breaks.
The other centres in Dublin and Ballyshannon are expected to operate as normal.
Ahead of the strike, the Communications Workers Union (CWU) says management at BT/Conduit have responded to the industrial action by 'love bombing' workers with one-to-one chats and group therapy - while at the same time refusing to addresses their claims.
999 call centres in Dublin and Ballyshannon are expected to operate as normal.
The Communication Workers Union (CWU) says the operation of these two offices will ensure no vital emergency calls are missed.
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CWU General-Secretary, Steve Fitzpatrick, said: "The CWU has been clear from the outset that we remain open to talks with BT/Conduit to address our members’ demands including their right to dignity and respect at their workplace".
"BT/Conduit have responded with a calculated and insincere love bombing of their workers with loads of one-to-one chats and group therapy but absolutely nothing that addresses the claims at the heart of this dispute. Regrettably, the work stoppage will go ahead this Thursday"
"Unsurprisingly, the companies that brought us the toilet break policy seem to be incapable of comprehending demands for basic respect, a living wage and the freedom of workers to choose who should represent them", he added.
Posted by Veronica Silva Cusi, news correspondent
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BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all UK customers, network services and solutions for communication companies, worldwide business solutions, internet services, and advanced research and technology.
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Conduit Global is one of the world’s largest independent and fully integrated BPO companies with expertise in multi-channel contact center and back office support.
Published: Thursday, February 25, 2016
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