#contactcenterworld, @virginmedia
Wythenshawe, UK, Aug, 2020 -- Workers at a Virgin Media call centre were sent home this week after it emerged that another person who works at the site has tested positive for coronavirus.
Employees who worked on the same floor of Concord House as the infected colleague were asked to work from home and a deep clean is being carried out at the site in Wythenshawe, bosses said.
Virgin Media said all staff based in Manchester already have the flexibility and optionality to work remotely and the majority are.
Only those that have chosen to be there or need to visit the site for training are currently on site and strict social distancing and hygiene measures are in place, they said.
A Virgin Media spokesperson said: "We are aware that one individual based in our Manchester office has tested positive for Coronavirus.
"The safety of our people has, and remains, our top priority, so in line with the clear and robust procedures that we have in place, the employees who worked on the same floor as the individual were asked to work from home and a deep clean is being carried out.
"All of our people based in Manchester already have the flexibility and optionality to work remotely, with the majority doing so.
"The only employees who are in the office are those that have chosen to be there or need to visit the site for training or to pick up equipment. Strict social distancing and hygiene measures remain in place and, as per Government guidance, if any of our people start to feel unwell or are concerned they are able to visit a local testing station."
Marcia Pryce - who worked part-time at Virgin Media - passed away in April after testing positive for Covid-19.
It is understood Ms Pryce worked full time for GMP and did shifts at the Virgin Media call centre in Wythenshawe at night.
She had been self isolating at home away from her work since the end of March.
But she died on April 2, prompting the temporary closure of the office for a deep clean.
She was described by her family as "a powerhouse" who had a "positive influence on many lives".
#contactcenterworld, @virginmedia
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.manchestereveningnews.co.uk
About Virgin Media:
Wondering who we are? Well, we're the first people in the UK to offer you TV, Broadband, Phone and Mobile - all from one place.
The future is bursting with fresh entertainment and communication possibilities. That's why we're here - to bring all the excitement to you and make your digital place the brilliant place it should be.
Whatever you choose with Virgin Media, we're aiming to make the whole experience as effortless as the award-winning service our Virgin Mobile customers have enjoyed for years.
Published: Monday, August 17, 2020
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