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News : Workers Told Convergys Call Centre in New Glasgow to Stay Open
New Glasgow, NS, Sept 7, 2014 -- New Glasgow got a shot in the arm over the weekend when about 250 employees at the Convergys call centre found out their jobs are safe for a while longer.
"It’s been great news for the community," Pictou East MLA Tim Houston said in a telephone interview Sunday night.
"It gave everyone kind of a little jump in their step this weekend."
In June, workers were told that the call centre would close its doors this month. But on Friday, the company told workers it was staying open at least until December 2015.
Houston said he spoke with several of the employees who attended the meeting where they were told that Convergys’ customers were so happy with the service the New Glasgow workers provided that the company decided to keep that location open.
"We’ve had a few hits, and this is sort of like a reversal of a hit," the politician said.
Word of the call centre’s closure had come on the heels of news about the cutting of 500 jobs at the Michelin plant in nearby Granton.
Houston said some workers had already left the call centre looking for new opportunities.
"They were pretty proactive about their own destiny. That’s a good thing, too."
For the ones still on the job who were facing the loss of work later this month, Houston said they were living under a lot of pressure.
A spokesman for the Ohio company could not be reached for comment Sunday night.
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Tuesday, September 9, 2014